Using CAHPS Item Sets that Address Cultural Competence and H

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Using CAHPS Item Sets that Address Cultural Competence and Health Literacy

A Free Webcast
Tuesday, April 5, 2011
1:00 – 2:30 pm E.T.

For information about this Webcast and to register, visit

http://event.on24.com/r.htm?e=284726&s= ... rref=gvde1

You’re invited to a free Webcast to better understand what you can gain from incorporating supplemental items on health literacy and cultural competence into the CAHPS Clinician & Group Survey. During this 90-minute live event, you can learn:
Why health literacy and cultural competence in delivering quality health care are important and how they support achieving objectives related to prevention, chronic care management, and reducing health care disparities.
How you can use the CAHPS Cultural Competence Item Set to assess how well providers bridge barriers to communication and understanding that stem from racial, ethnical, cultural, and linguistic differences.
How you can use the CAHPS Item Set for Addressing Health Literacy to assess providers’ activities to foster and improve the health literacy of patients.
You can also ask the speakers to respond to the issues that most concern you.

Who should attend?
Organizations interested in improving patients’ health literacy and the cultural competence of health care providers.
Organizations interested in measuring and reporting quality at the level of medical groups and individual clinicians, including medical groups, health plans, health systems, and survey vendors.